Frequently asked questions
Travel time from the airport
Travel time from Canberra airport to either the National Gallery or the National Portrait Gallery is approximately 20 min, however it is advised to allow at least 30 minutes for the trip.
How can I get to the Conference from the airport?
Taxi is the most convenient way to get from the airport to the National Gallery and the National Portrait Gallery.
Canberra Cabs
Phone: 13 22 27 or SMS your name, pickup address and time to be collected to 0417 672 773
For wheelchair bookings phone: 6126 1596
Cabxpress
Phone: 6260 6011
For wheelchair bookings phone: 6260 6077
Silver Service
Phone: 13 31 00
This premium service features luxury sedans and 7 seater vans, accredited silver standards, and guaranteed delivery times for with bookings
There is a bus service from Canberra airport to Canberra city – for information go to: www.airliner.com.au/timetableA1.html
For information go to:
action.act.gov.au/tourist_information.html or
nga.gov.au/visiting/parking.html
What car rental options are available?
Avis, Budget, Europcar, Hertz & Thrifty car companies are all represented at the Canberra airport.
What car parking is available for the conference?
Free undercover car parking is available at the National Gallery and the National Portrait Gallery.
How do I get a taxi from the Gallery?
Staff at the information desks of both Galleries will call you a taxi and provide you with a booking number.
Where is the nearest public bus stop?
For the latest bus timetable information please visit the ACTION buses website.
A regular bus service links this area to the city centre (known as Civic).
For additional timetable information call Acton’s Customer Service Centre on 131710 or visit action.act.gov.au.
Weekday routes 2, 3, 4, 5, 6, 63, 80
Weekend route 934, 938
ACTION buses homepage
What kind of food is provided at the conference and what if I have special dietary requirements?
Morning tea, lunch and afternoon tea will be supplied throughout the duration of the conference. This is included in your conference registration fee. A conference dinner planned for Tuesday 23 January is an optional addition when you register. Every effort will be made to ensure delegates with special needs are catered for. Should you require any special assistance or catering, please give details when registering.
Are eftpos facilities available?
There is a cash machine available in the foyer at the John Gorton Building across King Edward Terrace opposite the National Gallery of Australia. There are also ATMs in the nearby shopping centres of Kingston and Manuka.
Where are the closest facilities (chemist, supermarket, local restaurant)?
This depends on where you are staying. The closest suburbs to both Galleries are Manuka and Kingston. Both of these suburbs have amenities including a supermarket, chemist and many restaurants to choose from. Alternatively if you plan to stay in Canberra city, these amenities are also located in the mall.
Are there smoking areas at the conference location?
The Parliamentary triangle has a smoke free policy. Smoking is not permitted inside or outside the Galleries or in car parks.
How can I be contacted during the conference?
You are welcome to bring your mobile device to the Conference. As a courtesy to speakers and delegates, you are requested to switch off mobile phones during sessions and in the Gallery exhibition spaces.
Can I take photographs at the Conference?
No. As a courtesy to speakers we ask that delegates do not take photos during the sessions. Photography is not allowed in the Gallery spaces. Photographs can be taken around the Galleries in the outdoor spaces. At the National Portrait Gallery in the Gordon Darling Hall, the site for the Conference reception, photographs can be taken. Photographs can also be taken inside Gandel Hall, the site for the Conference dinner and trade stall.
Will the conference keynote be recorded?
Some sessions will be recorded. Please check the website closer to the date for information.
How do I get a copy of my registration invoice?
To request a copy of your registration invoice please contact the NPG Bookings Officer on 6102 7070.
If I am unable to attend – Will you refund my fees? What is the cancellation policy?
If you are unable to attend the Conference, and are unable to transfer your registration to another person, you may request a refund of your Conference registration fee. You need to send us a written request via email. The amount you are refunded will depend upon the date we receive your request.
Can I transfer my Conference fees to my colleague, as I cannot attend the Conference?
Attendee substitutions are allowed, but notification must be made in writing via email. Registrants who fail to attend the Conference and do not notify Conference committee are responsible for full payment.
Will I get an Attendance Certificate?
Attendance certificates are provided onsite upon request or emailed to attendees upon request post-Conference.
Can family/friends attend the extra activities or workshops?
Yes, of course you may. Conference dinner tickets for non-participants can be ordered by contacting the NPG Bookings Officer on 6102 7070.
